Allow us to make your stay comfortable and pleasant. Our admissions team is always on hand to help you complete the registration process as quickly as possible. The admission counter is in our reception area at the Main Atrium on Level 1.  Feeling better starts with a warm welcome.

The admission counter is open daily from 7.00am to 9.00pm. Outside of these hours, you may use the admissions counter at the Emergency Department, on Level 1 of the South Wing. The Emergency Department is open 24 hours a day.

For registration, please bring along the following documentation:

  • Your admission letter from your consultant
  • NRIC, or passport if you are not a Malaysian citizen
  • If you are registering your child, his/her birth certificate, or MyKid if under 12 years
  • Your guarantee letter or insurance card, if applicable

You will just need to bring some comfortable attire, your existing medication if any, as well as your preferred reading materials.

For your comfort and convenience, we provide hairdryers, bath robes and slippers and all of our rooms are equipped with satellite television and free Wi-Fi access.

You are strongly advised NOT to bring jewellery, excessive cash or electrical appliances such as electric kettle / cooker / fans. A safe is provided in your room for your convenience, although the hospital will not be liable for any loss or damage to your valuables.

Food & Beverage

Forget everything you’ve heard about hospital food, and let our award-winning chefs serve you cuisine that wouldn’t be out of place in a 5-star hotel. Your stay with us includes breakfast, lunch, tea and dinner. If you have specific dietary needs, please inform our admissions team upon check-in. Our in-house dietician will also be on hand to offer dietary advice. We also offer a la carte room service for you and your guests. All food served is Halal.

Reminders

  • For the comfort and safety of our patients, guests and staff, Prince Court has been designated as a non-smoking facility.
  • Food and consumables with strong aroma, such as durians, are not allowed in the hospital.
  • Please do not leave children alone or unattended at any time.
  • Upon checking out, please ensure that you have not left any personal belongings behind.

The Intensive Care Unit requires that the following precautions be taken:

  • Children are discouraged from entering the intensive care units. Please check with your nurse whether visiting can be allowed.
  • Visiting privileges may be temporarily suspended depending on the patient’s condition.
  • Flowers are not allowed in the intensive care units.
  • Patients are only allowed two visitors at any one time.
  • Visitors with any recent illnesses/vaccinations are to consult the nurse before entering the unit.

Visiting Hours

Inpatient facilities / wards: 10.00 am – 9.00 pm
Intensive Care Units: 10.00 am – 1.00 pm and 4.00 pm – 8.00 pm.

Customer Services

Concierge & Valet Service

Our Concierge desk is located at our main entrance. Our staff will be happy to arrange for any travel or transportation requests, including making hotel reservations for your family and visitors. With firsthand knowledge of the city, our Concierge will also address any queries pertaining to Kuala Lumpur or Malaysia.

Customer Relations Officers

Upon entering Prince Court, customers are welcomed by our friendly Customer Relations Officers. They assist our guests with queries and also help them to find their way to the right departments. Our officers visit our inpatients to ensure that they are comfortably settled in and that they have all that they need. They can also arrange for interpretation services upon request.

Contact Centre

Prince Court´s Contact Centre operates 24 hours and in addition to attending to all telephone enquiries, they also assist patients in scheduling their appointments. Should you require any assistance, just dial 0 from your room telephone.

Muslim Prayer Room

Our Muslim prayer rooms are located at our North Atrium, on Level 1.

Quiet Room

An inter-faith room is located at our North Atrium, on Level 1 for quiet reflection and meditation.

Pastoral Care

A hospital stay or visit can be an anxious experience for our customers and their families. We understand and respect their need for spiritual support and guidance during what may be difficult times. Upon request, we will endeavour to connect our patients with religious representatives of their faiths or denominations.

Discharge

Please be informed that check out time is 12:00 noon. For discharge after 12:00 noon, an additional ½ day room fee will be charged subject to the availability of the room.

Please be advised that the FULL bill must be settled before you are to be discharged, even if payment is not guaranteed by your company or any prior arrangements have not been made.

Your nurse can confirm with the Billing Office when you are expected to leave the hospital. You may vacate your room in the meantime to avoid any unnecessary charges. However, if you prefer not to wait, other payment arrangements can be made.

Financial Arrangements

Upon confirmation of admission for treatment and/or surgery, please verify the estimated cost of the hospitalisation with the attending doctor. Cash, bank draft and major credit cards are accepted. We regret to inform you that we do NOT accept personal cheques.

Deposits

A deposit will be required at the time of admission. The amount will depend on the type of case and the room requested. Our Patient Service Assistants will be happy to provide you with the details.

Guarantee Letters

The Hospital recognises and accepts Guarantee Letters from insurance companies that have established credit facilities with the Hospital. Please present your letter of guarantee upon your registration/admission; in the absence of this, a deposit will be required.

Insurance Card

For prompt processing of your admission, please present your insurance card upon registration / admission. If you are unable to do so, kindly furnish us with the details of your insurance card for verification. A deposit will be collected if the approval from your insurance company is still pending, or if the insurance company has declined the case. All decisions by the insurance company are final, and any appeal is to be directed to the insurance company.

Refunds and Additional Payments

Cash paying patients will receive funds should the deposit be more than the actual expenses incurred. However, in the event that the deposit is insufficient to cover the incurred charges, you will be advised to pay extra for the deposit during your hospital stay.